Insurance Customer Service Agent

Insurance Customer Service Agent City Beach: Location: Murarrie Distribution Centre, Department: Corporate

About City Beach

City Beach is a leading Australian retailer known for its vibrant surf, skate, streetwear, and fashion collections. We pride ourselves on creating a welcoming and inclusive environment where our team members and customers can thrive. We are currently seeking a passionate and customer-focused individual to join our team as a Customer Service Agent.

The Role

As a Customer Service Agent, you will be the first point of contact for our valued customers. Your primary responsibilities include:

• Providing exceptional customer service through phone, email, and chat interactions.
• Efficiently handling customer inquiries and resolving issues promptly.
• Processing and managing online orders with accuracy and speed.
• Collaborating with internal teams to ensure customer satisfaction.
• Contributing to a positive and supportive team environment.

What We’re Looking For

• Proven customer service experience.
• Strong communication and interpersonal skills.
• Attention to detail and problem-solving abilities.
• Proficiency in Microsoft Word and Excel.
• Ability to work effectively under pressure and meet deadlines.

Benefits

• Generous team member discounts on products
• Health and wellness benefits (gym memberships, wellness programs)
• Employee Assistance Program
• Opportunities for career growth and development
• Dynamic and fun work environment

At City Beach, we celebrate diversity and inclusion. We are committed to creating a workplace where everyone feels valued and respected.

How to Apply for Insurance Customer Service Agent

APPLY HERE