Dubai Polo & Equestrian Club
ABOUT THE COMPANY
jobs in Dubai for freshers Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile, and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls, and hospitality projects across the world.
Created in 2007, Emaar Hospitality Group owns and manages a portfolio of hospitality assets and brands including Address Hotels + Resorts, Vida Hotels, and Resorts, in addition to serviced residences, leisure clubs, and a comprehensive portfolio of restaurants and spas. The group plans to introduce its brands in key gateway cities and destinations in Europe, India, China, Middle East, and North Africa. Emaar Hospitality Group is also the Official Hotel and Hospitality Partner of Expo 2020 Dubai.
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Role in Reception, Dubai Polo Equestrian Club “Job Details”
ABOUT THE FUNCTION
This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest becomes a happy fan of our hotels, by delighting them from welcome until farewell. To delight guests with the complete range of Spa treatments always delivered to the highest possible standards.
WHAT YOU WILL NEED TO SUCCEED
- Genuine service personality, with high EQ.
- Therapists to have recognized qualifications in Spa Therapy.
- Minimum 2 years of similar experience in 5-star hospitality industry.
- A strong command of both written and spoken English is required; additional language is an asset.
- Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
PERFORMANCE-DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
- Ensure all operational tasks are conducted in line with the service standards and procedures.
- Go the extra (s)mile where possible.
- Prevent complaints and ensure adequate service recovery where needed.
- Proactively communicate with fellow Ambassadors, always with the guest’s interests at heart.
