Dubai Marina Yacht Club
Job Description
ABOUT THE COMPANY
Jobs in Dubai UAE Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile, and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls, and hospitality projects across the world.
Emaar Leisure Group, true to its promise to deliver memorable lifestyle experiences, the group operates leisure clubs in Dubai, each offering distinctive lifestyle experiences from golf to equestrian and yachting communities. The leisure clubs, as part of Emaar Leisure Group, all enjoy excellent dining options and offer spectacular facilities for business and leisure alike.
Position Title
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Role in Technical Operation, Dubai Marina Yacht Club
ABOUT THE FUNCTION
This function is to ensure the dock is appropriately handled. Front-line operation on the marina floor providing first-class levels of service for berth holders and visiting yachts, cleaning boats, repairs and maintaining all marine engineering. This includes customer service, rental instruction and inspection, and facilities, minor repairs & maintenance, and other duties as needed.
WHAT YOU WILL NEED TO SUCCEED
- Genuine service personality and excellent customer service skills.
- General maintenance of all boats and cleaning boats.
- Supervises organizes and demonstrates good planning skills
- Guest liaison when dealing with complaints.
- Complying with the Health & Safety Policy
- Minimum of a secondary school /diploma in marine engineering. / College degree in Management or a related field is preferred.
- A minimum of one year of experience in a similar position in a Yacht Club.
PERFORMANCE-DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
- Conduct all operational tasks in a club, while living up to service standards and procedures.
- Go the extra (s)mile where you can, support and assist the Members.
- Providing exceptional service, resulting in a positive Guest experience.
- Prevent complaints and ensure excellent customer service to club members.
- Proactively communicate/ guide fellow Ambassadors, always with the guests’ interests at heart.
COMPETENCIES
- Put Customer First
- Drive for Results
- Learning
- Resilience
- Adaptability
WHAT WE BELIEVE IN
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all, we value the trust they place in us to deliver flawless products, services, and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business to fit for the future and compete.
Fast-Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge, and passion needed to deliver extraordinary speed for our customers.
Talent and Tenacity
Our people are heroes, superhumans, and warriors. We are a team of great pooled talent that dreams big and acts quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, expect the unexpected, and develop products and services that reflect the future.
