general dynamics information technology
Technician jobs in Washington DC May 2021 GDIT is currently looking for a talented Unified Communication (UC) specialist with active TS / SCI licensing to provide monitoring, and improved customer support worldwide. The successful nominee will be responsible for providing a range of services in the area of integrated media including Video Teleconferencing (VTC) and video streaming within the Business; support 24×7 NOC (Network Operations Center). Responsibilities include Tier I editing and customer support for planned or active Video Teleconferences conferences. The candidate will become familiar with the use of the VC Wizard, Multipoint Control Unit (MCU), Telepresence Management System (TMS), and various other tools as required.
Post title
- Unified Communication Tire I Technician Shift worker
Description
Flexibility Requirement:
- NOC is 24×7 shift work; to include weekends and holiday for all employees
- Day Shift: 6am – 2:30pm
- Swing Shift: 2pm – 10:30pm
- Mid Shift: 10:30pm – 6am
- Familiarity with VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
- Manage resource availability and conflicts for Video Networks.
- Ensure compliance with VTC network security policies and procedures.
- Possess an understanding of TCP/IP, H323, E164, and SIP protocols.
- Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above.
- Knowledge of operating systems and applications as they pertain to the VTC environment.
- Interface with vendors to ensure proper performance of tools and software packages.
- Process Authorized Service Interruptions (ASIs) as directed by GDIT Management.
- Provide After Action Reports (AARs) for Problem Management resolution.
- Participate in special projects as required by GDIT Management.
Key Competencies:
- Interpersonal Skills
- Effective Communication skills – verbal and written
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Customer Service oriented
- Adaptability
- Ability to work independently within a Team Concept
- Ability to multitask in a stressful environment
Education Requirement:
Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or 1+ years of directly related work experience.
Certification Requirement:
Security+ CE
Clearance Requirement:
Must have a TS/SCI Clearance and the ability to obtain required Polygraph
How to apply for Technician jobs in Washington DC May 2021
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- Note: Only shortlisted candidate will be contacted
