Customer Service
Customer service is the act of providing support to both potential and existing customers. Customer service professionals typically answer customer questions through personal, phone, email, chat, and social media interactions and may also be responsible for documenting self-service support.
Organizations can also build their own definitions of customer service based on their customer service philosophers and the type of support they want to provide. At Help Scout, for example, we define customer service as the act of providing timely, empathetic assistance that is at the forefront of every customer interaction.
Why is customer service important?
When 86% of customers quit doing business with a company due to bad experience, it means that businesses must approach every support interaction as an opportunity to acquire, maintain or sell.
Good customer service is a revenue generator. It gives customers a complete, consistent experience that aligns with the purpose of the organization.
According to various studies, U.S. Companies lose more than 62 62 billion annually due to poor customer service, and seven out of 10 customers say they have spent more money doing business with a larger service company.
Understanding that customer service is the foundation of your customer experience helps you enjoy customers and benefit them as an opportunity to engage in a new, exciting way.
key customer service skills
Delivering consistently good customer service requires work and configuration throughout your organization, a good place to start is your support team. It’s important to hire people who truly want to help your customers – and pay rates that are attractive to skilled professionals.
Getting a full hire for a support team can be challenging. No special checklist of job experiences and no college ledge diploma adds a perfect candidate. Instead, you are looking for qualities that cannot be taught.
These people thrive on one interaction after another in their community. They prefer to solve the problem. They are cozy, accessible, and others teach how things get hot.
Here are 21 customer service skills that every support professional should develop and every leader should pay attention to when hiring new team members.
Patience
Patience is crucial for customer service professionals. After all, customers who reach out for support are often confused and frustrated. Being listened to and patiently managed makes customers feel like you are going to overcome their existing frustrations.
It is not enough to stop interacting with customers as quickly as possible. Your team should be willing to take the time to listen and understand each customer’s problems and needs.
Attitude
The ability to really listen to customers is crucial to providing great service for a variety of reasons. Not only is it important to pay attention to individual customer experiences, but it is also important to pay attention to the feedback you receive in large numbers.
For instance, consumers aren’t saying it clearly, but there’s probably a widespread feeling that your software dashboard isn’t laid out properly. Customers aren’t likely to say, “Please improve your UX,” but they might say, “I’ll never find a search feature,” or “Where’s the (specific function)”?
Customers have to pay attention to what they tell you without telling you directly.
Emotional intelligence
A great customer support representative knows how to relate to someone, but they are especially good at frustrated people. Instead of taking things personally, they understand where the other person is coming from and they know how to prioritize that empathy and communicate quickly.
Think about it: How often have you felt about a potential complaint because you heard it immediately from the other person involved?
Even when support rap is able to show sincere sympathy for the frustrated customer, by repeating the hand problem, they can both plead (the customer seems to have heard) and actively please (the customer recognizes their frustration).
Ability to communicate clearly
Your customer support team is on the front lines of problem-solving for its own product and it serves as a kind of bilingual bullhorn.
On the one hand, it will be the voice of your company for your customers. That means they should have a practiced grip on how to reduce complex concepts to highly digestible, easily understandable terms.
On the other hand, they will represent the needs and ideas of the customers in your company. For example, it does not attract the customer to get a long wind explanation of the ins and outs of resolving a particular error.
The ability to communicate clearly when working with customers is a key skill because the wrong action can lead to frustration and frustration. The best customer service professionals know how to keep their communication with customers easy and leave no stone unturned.
Problem-solving skills
Consumers do not always make a proper diagnosis of their problems. Often, it is a support wrap to take the initiative to reproduce the problem at hand before exploring a solution. This means that they need to explain not only what went wrong, but also what action the customer will eventually take.
A great example? If someone writes because they are having trouble resetting their password, the final reason is that they want to log in to their account.
Good customer service expects interaction and can also go the extra mile to manually reset and provide new mileage details while educating the customer on how to do it for themselves in the future
Customer Service Cum Sales Executive
- Duty Station: Dubai
- Experience: 1 to 2 Years
- Gender: Male
- Send Your CV’s to the following Email: hr.nailapes@gmail.com
Customer Service Representative
- Duty Station: Dubai
- Experience: 1 to 2 Years
- Salary: AED 3000 – AED 3500
- Gender: Male
- Send Your CV’s to the following email: hr@atnt.ga
Female Customer Service Executive
- Duty Station: Dubai
- Experience: 1 to 2 Years
- Salary: AED 2000 – AED 3500
- Gender: Male
- Send Your CV’s to the following email: joel72265@gmail.com
