Front Office Manager
Location: Hilton Toronto Airport Hotel & Suites | Mississauga, Ontario, Canada
Category: Hospitality Management Jobs
Hilton Toronto Airport Hotel & Suites seeks a Front Office Manager to lead the Front Office Team in providing exceptional service and a welcoming experience for every guest from check-in through check-out. This role is ideal for individuals passionate about customer service leadership and team development in a high-paced hospitality setting.
Job Description: Front Office Manager – Lead with Excellence
As the Front Office Manager, you’ll oversee the entire front desk operations, setting the tone for guest interactions and service quality. This role requires a proactive, service-focused leader to maintain high standards and foster seamless communication between the front office and other hotel departments.
Key Responsibilities:
- Manage Front Office Operations: Supervise front office activities to ensure smooth, efficient, and customer-oriented operations.
- Guest Experience Enhancement: Recognize VIP and regular guests, monitor satisfaction trends, and continually seek to elevate the guest experience.
- Maximize Revenue: Use up-selling techniques and drive promotions for Hilton’s loyalty program, increasing room occupancy and brand loyalty.
- Team Development: Recruit, train, and develop team members with an emphasis on customer service skills, local area knowledge, and sales training.
- Departmental Oversight: Set objectives, establish budgets, and ensure adherence to hotel policies and procedures while maintaining high standards of grooming and performance.
- Communication: Conduct monthly meetings, maintain interdepartmental communication, and produce meeting minutes.
- Safety Compliance: Ensure adherence to health, safety, and fire regulations while managing property systems and front-of-house equipment.
Requirements:
The successful candidate for this Front Office Manager role will bring the following qualifications:
- Educational Background: Degree or diploma in Hotel Management or a related field.
- Experience: Minimum 3 years of supervisory experience in front office operations within the hotel, retail, or leisure sector.
- Leadership Skills: Proven experience managing people, including team training and performance management.
- Commercial Awareness & Sales: Strong sales skills and commercial insight, with the ability to drive loyalty programs.
- Technical Skills: High level of proficiency in IT and Property Management Systems.
- Customer Service Orientation: Committed to delivering a premium guest experience with resilience, flexibility, and excellent grooming standards.
Why Join Hilton?
Working at Hilton provides an exceptional opportunity to build a career in hospitality management with access to:
- Competitive Compensation and Benefits: A comprehensive benefits package with health, wellness, and retirement options.
- Employee Discounts: Exclusive discounts on Hilton products and services worldwide for team members.
- Career Growth Opportunities: Hilton offers extensive training, development programs, and career advancement in the global hospitality industry.
- Inclusive Work Environment: Hilton is committed to providing equal opportunities and access to facilities for all. Contact AODA_Hiltons_In_Canada@hilton.com or call 1-844-217-AODA for accessibility information.
Make a lasting impact in the hospitality industry with a career at Hilton Toronto Airport Hotel & Suites, where our team is dedicated to providing the best experiences for both guests and team members.
