Front Desk Service Agent

Unleash Your Passion for Hospitality: Front Desk Service Agent at DoubleTree by Hilton Darwin

Imagine a career where you have the power to create lasting memories for travelers from all corners of the globe. At DoubleTree by Hilton Darwin, we’re searching for a dedicated and enthusiastic Front Desk Service Agent to join our dynamic team. In this pivotal role, you’ll be the first point of contact for our guests, shaping their initial impression and ensuring a smooth and memorable experience throughout their stay.

As a Front Desk Service Agent, you’ll play a multifaceted role, encompassing:

• Warmly welcoming guests with our signature DoubleTree cookie and efficiently processing arrivals and departures.
• Acting as a local ambassador, providing insightful information about hotel facilities, services, and exciting attractions in Darwin.
• Anticipating and exceeding guest expectations by proactively addressing inquiries, resolving concerns promptly and professionally, and going the extra mile to personalize their stay.
• Championing the Hilton Honors program and other guest services, unlocking exclusive benefits and enhancing the overall guest experience.
• Maintaining accurate guest accounts, handling various payment methods with precision, and ensuring financial records are up-to-date.
• Collaborating effectively with housekeeping.
• Embracing a continuous learning mindset, readily adapting to new technologies and procedures to enhance operational efficiency.

To thrive in this role, you’ll possess:

• Exceptional communication and interpersonal skills, fostering genuine connections with guests from diverse backgrounds.
• A genuine passion for exceeding guest expectations and delivering exceptional service that creates lasting positive memories.
• A strong work ethic, demonstrating the ability to thrive in a fast-paced environment and prioritize effectively.
• Proficiency in computer skills, with the eagerness to learn and adapt to new hospitality-specific software systems.
• A meticulous attention to detail, ensuring accuracy in all tasks and maintaining a professional and welcoming demeanor.

Beyond the daily responsibilities, we offer a rewarding work environment that fosters your personal and professional growth:

• Be part of a globally recognized hospitality brand, contributing to the legacy of creating exceptional guest experiences.
• Work alongside a supportive and collaborative team, fostering a sense of community and shared purpose.
• Enjoy competitive compensation and benefits packages, including opportunities for career development and advancement within Hilton.
• Immerse yourself in the vibrant culture and captivating beauty of Darwin, a city brimming with unique experiences.

If you’re an individual who thrives in dynamic environments, possesses a genuine passion for hospitality, and desires to make a positive impact on the lives of others, then we encourage you to apply!

Join us at DoubleTree by Hilton Darwin and embark on a rewarding career journey where you can:

• Craft unforgettable memories for our guests, becoming an integral part of their travel stories.
• Develop valuable skills and gain industry knowledge, positioning yourself for future growth within the hospitality sector.
• Contribute to a positive and welcoming environment, fostering a sense of belonging for both guests and team members.

Become a Front Desk Service Agent at DoubleTree by Hilton Darwin and embark on a fulfilling career where your passion for hospitality makes a real difference.