Receptionist job for Silversea Cruises

Are you passionate about delivering exceptional service to discerning clientele? Silversea Cruises, a renowned name in the ultra-luxurious cruising industry, is looking for experienced professionals to join their team. As a receptionist, you will play a vital role in ensuring guest satisfaction and providing top-notch service. In this article, we will delve into the job details, requirements, and the exciting opportunity to work for Silversea Cruises.

Job Details:

Position: Receptionist Job ID: 184 Rank: Receptionist Employment Type: Permanent Joining Date: September 5, 2023 Type of Vessel: Passenger Ship Engine Details: – DWT / GRT: 4050

Receptionist Responsibilities:

As a receptionist at Silversea Cruises, your primary objective is to provide exceptional service to guests. You will handle a range of duties, including:

1. Guest Interaction: Answered guest queries, resolving issues, and providing assistance to ensure a seamless cruise experience.
2. Communication: Handling telephone calls and effectively communicating with guests, colleagues, and other departments.
3. Check-in and Check-out: Assisting guests during the embarkation and disembarkation process, ensuring a smooth transition.
4. Currency Exchange: Facilitating currency exchange services for guests as required.
5. Administrative Tasks: Utilizing your good administration and computer skills, including proficiency in Microsoft Office, to manage various administrative responsibilities.

Job Requirements:

To be considered for the receptionist position with Silversea Cruises, the following requirements should be met:

1. Experience: Previous cruise ship experience is preferred, or a minimum of 12 months in a luxury branded hotel or resort within reception.
2. Language Skills: Fluency in English and a minimum of one other European language (French, German, Italian, Spanish, Portuguese). Other widely spoken languages will be considered if the criteria are fulfilled.
3. System Proficiency: Familiarity with reservation systems such as Fidelio, Opera, or Fidelio Cruise is advantageous.
4. Computer Skills: Excellent proficiency in Microsoft Office, particularly in handling administrative tasks.
5. Communication Skills: Exceptional verbal and written communication skills, along with the ability to integrate well within a team.
6. Personal Attributes: Highly motivated, reliable, and displays initiative. Customer service and guest satisfaction should be a top priority.
7. Age Requirement: All candidates must be aged 21 years or over.

About V. Group:

Silversea Cruises is managed by V. Group, the leading global maritime agency with a strong presence in the industry. V. Group comprises a pool of 44,000 active seafarers and approximately 3,000 shore colleagues. They provide management services for around 1,000 vessels, representing over 300 global client businesses.

V. Group’s Ambition and Values:

At V. Group, their ambition is clear—to drive the transformation of the maritime industry and become the leading global provider of marine crew supply and management services. Their values, known as the “five C’s,” are the foundation of their business:

1. Care: Demonstrating care for seafarers, clients, and the marine industry as a whole.
2. Collaborate: Working together to achieve common goals and foster positive relationships.
3. Challenge: Challenging the parameters of best practices to continuously improve their services.
4. Consistent: Ensuring consistency in their approach and service delivery.
5. Commit and Deliver: Making commitments and delivering on them, meeting and exceeding expectations.

Please Note:

V. Group is a strictly compliant global leader in marine services. They do not request any fees or compensation from seafarers for their services. Candidates should be aware of illegal recruitment services and crewing representatives claiming to act on behalf of V. Group.

Conclusion:

Embark on an exciting career as a receptionist with Silversea Cruises, offering exceptional service to their esteemed guests. With their dedication to providing a luxurious cruising experience and V. Group’s commitment to excellence, this opportunity promises to be both rewarding and fulfilling. Join the Silversea Cruises team and contribute to shaping the future of the marine operations industry.

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